Blue Diamond Visuals ("we," "us," or "our") is based in Nanaimo, British Columbia, Canada, and respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have. We handle personal information in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia's Personal Information Protection Act (PIPA).
We collect information you voluntarily provide when you contact us, such as through our quote request form. This may include your name, email address, phone number, preferred date, and details about your project.
We do not collect payment information through this website, as all services are quoted and arranged directly.
We only use your information for the purposes described above, and we do not sell, rent, or trade your personal information to third parties.
Our contact form is processed by a third-party form service to deliver your message to our email inbox. Our Instagram feed embed may load content directly from Instagram/Meta. These third parties may have their own privacy practices, and we encourage you to review their policies. Some third-party service providers may process or store data outside of Canada; where this occurs, your information may become subject to the laws of that jurisdiction.
This website may use minimal cookies or analytics tools to understand site usage and improve the visitor experience. You can control cookies through your browser settings.
We retain information you submit only as long as needed to respond to your inquiry or fulfill a booking, unless a longer retention period is required for legal or business record-keeping purposes.
Under PIPEDA and BC's PIPA, you have the right to access the personal information we hold about you, request corrections, and withdraw your consent to its collection, use, or disclosure (subject to legal or contractual restrictions). You may exercise these rights at any time by emailing us at bluediamondvisuals@gmail.com. If you have a concern we can't resolve directly, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.
This website is not directed at children under 13, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
If you have questions about this Privacy Policy, please contact us at bluediamondvisuals@gmail.com.
This policy is provided as a general template and does not constitute legal advice. We recommend having it reviewed by a qualified BC-based attorney to ensure it meets all applicable federal (PIPEDA) and provincial (BC PIPA) requirements for your business.